Bajihouse FAQ — all your questions answered right here

Bajihouse's responsible gaming tools are accessible directly from your account settings — no separate request or justification required.

Where to find it: Log in → click the profile icon at the top right → go to the "Responsible Gaming" section.

What you can set:

• Deposit Limit: Set a maximum deposit amount on a daily, weekly, or monthly basis. Lowering your limit takes effect immediately — but increasing it requires a 24-hour waiting period.
• Session time limit: Set a maximum limit on how long you play in a single session. Once the time is up, the system will automatically send you an alert.
• Cool-Off Period: Temporarily deactivate your account for anywhere between 1 day and 6 weeks. No bonus emails will be sent during this period either.
• Self-Exclusion: A complete block for 6 months to 5 years — deliberately difficult to reverse.

When Reality Check is enabled, a prompt will appear on your screen at set intervals showing how long you've been playing and how much you've won or lost. These tools genuinely work — once configured, they stay active until you change them yourself.

No separate promo code is needed to claim the bajihouse welcome bonus — it's credited automatically after your first deposit.

Steps:

1. Complete registration and verify your mobile number.
2. Go to the Payment section and make a minimum deposit of ৳500 via bKash, Nagad, or Rocket.
3. As soon as your deposit is confirmed, the 150% bonus will be credited to the "Bonus Balance" section of your wallet.
4. You can place bets or play games directly using your bonus balance.

Example: Deposit ৳1,000 and get ৳1,500 in bonus funds — giving you a total of ৳2,500 to start with.

The welcome bonus is a one-time offer, applied only to each account's first deposit. Subsequent deposits may qualify for reload bonuses or weekly cashback offers — check the promotions page for details.

A wagering requirement means you need to use your bonus balance for betting a set number of times before you can withdraw it. It sounds like math — but once you get the hang of it, it's straightforward.

How it's calculated:

Say you deposit ৳1,000 and receive ৳1,500 as a 150% bonus. If the wagering requirement is 15x, then:

• Total wagering required = ৳1,500 × 15 = ৳22,500
• Once you wager this ৳22,500, your bonus balance will convert into real withdrawable funds.
• Your bonus progress is tracked automatically with every bet — you can see the percentage on the wallet page.

Important: Not all games contribute equally. Slots count 100% of each bet, while some table games may only count 10–50%. Wagering requirements generally expire 30 days after the bonus is credited. Any unfulfilled bonus is cancelled once the deadline passes.

Current terms and rates are available on the promotions page or via the "View Terms" link next to each bonus.

The minimum deposit amount at bajihouse varies by payment method:

A minimum deposit of ৳500 is required to qualify for the welcome bonus. Deposits below ৳500 are not permitted — the system will block them automatically. One important note: the name on the depositing account must match the name registered on bajihouse, otherwise the transaction may be rejected.

When a match is cancelled or suspended, the outcome of your bet depends on how much of the match was played and the type of bet placed.

Match cancelled in full (before it starts): The bet is automatically voided and the full stake is returned to your wallet. Refunds are typically processed within 24 hours of the match cancellation announcement.

Abandoned/interrupted matches:

• In cricket, if 50% or more of the scheduled overs have been completed and the result is determined by the D/L method, bets will be settled according to that result.
• If less than 50% of the match has been played, it is generally ruled "void" and your stake is refunded.
• If an event in a live bet has already been settled (e.g., the first wicket has fallen), that bet remains valid.

For parlay or multiple bets: If one leg of a bet is voided, that leg's odds are counted as 1.0 and the remaining legs are settled as normal.

If you have any questions about bet settlement, reach out via the live chat on the registration page or email support@bajihouse.best with your bet ID.

Whether you've forgotten your password or need to change your mobile number, both can be sorted — it just takes a few minutes.

If you've only forgotten your password (your mobile number is still active):

1. Click the "Forgot your password?" link on the login page.
2. Enter your registered mobile number — you'll receive an OTP shortly.
3. Set a new password using the OTP. The whole process takes about 5 minutes.

No mobile number or password:

1. If you have a registered email, a password reset link can be sent to it — select the "Send to Email" option on the login page.
2. If you no longer have access to that email either, write to support@bajihouse.best — use "Account Recovery" as the subject line.
3. Send a scan or clear photo of both the front and back of your national ID card to our email.
4. Once your identity is verified, you will be given the option to update your new number and set a new password within 24–48 hours.

For security reasons, no account will be unlocked over the phone or via chat without identity verification.

There's no separate sign-up for the bajihouse VIP program — points are earned automatically from every bet you place, and your tier increases as your points grow.

VIP tiers and the monthly points required for each:

Diamond Tier Exclusive Benefits:

• Unlimited withdrawals — no maximum cap.
• Dedicated personal account manager — one assigned point of contact, always ready to help.
• 15% weekly cashback and special monthly reload bonuses.
• Invitations to exclusive tournaments and high-roller events.
• Gifts and invitations to special events.

You typically earn 1 point for every ৳1,000 wagered, with double points available during promotional periods. You can check your current points and tier on the profile page.